Refund Policy

Last Updated: July 9, 2026

At good-customization.com, operated by JIEKE LLC, we are committed to providing high-quality personalized products and a reliable customer experience.

Because our products are customized according to individual customer requirements, our refund and cancellation policies are designed to reflect the unique nature of custom-made products.

1. Customized Products

Most products provided by JIEKE LLC are personalized, custom-designed, or created according to customer specifications.

Due to the customized nature of these products, returns or exchanges generally cannot be accepted for items that have been produced according to the customer's approved design and requirements.

Before production begins, customers are responsible for confirming the accuracy of all customization details, including:

Names
Text
Dates
Artwork
Design specifications
Other personalization information

2. Damaged or Defective Products

If a product arrives damaged, defective, or contains an error caused by our production process, please contact us within 7 days of delivery.

To help us review your request, please provide:

Order information
Description of the issue
Clear photos or videos showing the problem

After evaluation, JIEKE LLC may provide an appropriate solution, including replacement, repair, or refund where applicable.

3. Incorrect Customer Information

Customers are responsible for providing accurate customization details during the order confirmation process.

JIEKE LLC is not responsible for errors caused by incorrect information provided by customers, including:

Spelling mistakes
Incorrect dates
Incorrect design instructions
Incorrect personalization details

If production has not started, we will make reasonable efforts to assist with requested changes.

4. Order Cancellation

Because customized products require preparation and production planning, cancellation requests must be submitted before production begins.

Once production has started, cancellation requests may not be accepted due to the personalized nature of the product.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method used for the transaction.

Refund processing times may vary depending on the customer's payment provider or financial institution.

6. Contact Us

If you have any questions regarding refunds, returns, or customized orders, please contact us:

JIEKE LLC

Email:
contact@good-customization.com

Business Address:

30 N Gould St, Suite 41868
Sheridan, WY 82801
United States