Shipping Policy

Last Updated: July 2026

Thank you for choosing JIEKE CUSTOM WORKS, operated by JIEKE LLC.

This Shipping Policy explains how we handle production, preparation, and delivery of customized products provided through our website and official business channels.

We are committed to providing reliable shipping services and keeping customers informed throughout the customization and delivery process.

1. Production and Processing Time

Because our products are customized according to customer requirements, production times may vary depending on design complexity, materials, personalization details, and order quantity.

Typical production timelines:

Customized Products:
Estimated production time: 5–15 business days after design confirmation.

Some complex projects may require additional production time. Customers will be informed if additional time is needed.

2. Custom Order Process

The typical customization process includes:

Customer provides design ideas, specifications, or customization requirements.
Our team reviews the details and confirms the project requirements.
Production begins after approval of the final design and order details.
The completed product is carefully packaged and shipped.

3. Shipping Methods and Delivery Times

We work with reliable shipping providers to deliver completed products safely.

Estimated delivery times:

United States

Estimated delivery:
5–12 business days after shipment.

International Shipping

Estimated delivery:
10–25 business days after shipment.

Actual delivery times may vary depending on:

Destination location
Customs processing
Carrier conditions
Seasonal shipping volume

4. Tracking Information

Once your order has been shipped, tracking information will be provided when available.

Please allow time for tracking information to update after the package enters the carrier system.

5. Shipping Information Accuracy

Customers are responsible for providing accurate shipping information during the order confirmation process.

Please verify:

Recipient name
Shipping address
Contact information

JIEKE LLC is not responsible for delays or delivery issues caused by incorrect shipping information provided by customers.

6. Customs, Duties, and Taxes

For international shipments, additional customs fees, import duties, taxes, or related charges may apply depending on the destination country.

Customers are responsible for any applicable customs charges unless otherwise agreed in writing.

7. Delayed or Lost Packages

Shipping delays may occasionally occur due to circumstances outside of our control, including:

Weather conditions
Carrier delays
Customs inspections
Transportation disruptions

If your shipment experiences an unexpected delay, please contact us and we will assist in reviewing the shipment status.

8. Damaged Products

If a product arrives damaged, please contact us within 7 days of delivery.

Please provide:

Order information
Photos of the damaged product
Description of the issue

We will review the situation and work with the customer to determine an appropriate solution.

9. Contact Us

For questions regarding shipping, please contact:

JIEKE LLC

Email:
contact@good-customization.com

Business Address:

30 N Gould St, Suite 41868
Sheridan, WY 82801
United States